FAQ

What payment options are available?

• We accept all major credit cards, PayPal, and other secure payment methods for a smooth checkout experience.

How long does order processing take?

• Orders are processed within 1-3 business days to ensure accuracy and quality before shipment.

What is the estimated delivery time?

• Shipping typically takes 5-9 business days, depending on your location and the shipping option chosen.

Can I track my order?

• Yes! A tracking number will be emailed to you once your order is shipped, allowing you to monitor its progress.

Do you ship internationally?

• Yes, we offer international shipping to select locations. Please contact us if you’re unsure whether we ship to your country.

What is your return policy?

• We accept returns within 30 days of delivery for unworn and unwashed items in their original condition. Contact us for return assistance.

Can I exchange an item for a different size or style?

• Yes, exchanges are available. Please contact us to arrange an exchange within 30 days of receiving your order.

Do you offer free shipping?

• Free shipping is available for orders over a specific amount. Check our promotions page for the latest offers.

What should I do if I receive a damaged item?

• If you receive a damaged or defective item, contact us immediately with photos of the damage. We will resolve the issue promptly.

Are your sizes true to fit?

• Our sizes follow standard measurements, but we recommend checking our detailed size guide for the perfect fit.

How do I care for my Lilurelle garments?

• Care instructions are included with each product to help maintain their quality and longevity.

How can I contact customer service?

• You can reach us by phone at (786) 627-3895 or email us at Elcia@gemifyup.com. Our team is happy to assist!